Refund policy

We understand that returns and refunds are an important part of your customer experience, and we strive to handle them efficiently. While the return rate is generally very low, we take the following steps for returns related to defective or incorrect products:

1. Defective or Incorrect Products:
   If a product is defective or incorrect, we will provide a replacement. To process this, we require an unboxing video as proof of the issue.
2. Return Requests for Other Reasons:
   If a customer claims a return for a product that doesn't match the advertisement or the product description, we will not entertain such returns.

3. Return Shipping Costs:
 The return shipping costs are generally borne by either the dropshipper or the seller, depending on whose fault it was. If the return is due to a defective or incorrect product, the shipping cost will be covered by us. However, if the customer simply changes their mind or wants to return an unwanted product, the cost of return shipping is typically the responsibility of the dropshipper.

I hope this answers your questions! If you have any more, feel free to ask. We're here to help and look forward to working with you, and for the queries related to the remittance we will ask your assigned kam to coordinate.
In case of a refund, no margin is provided to the dr